I worked at three call centers over two years. It was the longest two years of my life and it took years to recover. I was once written up for "lying to a customer" because I confirmed something I knew personally to be true but my employer hadn't included in our scripts. It's like being in a cult.
Can confirm. I've spent several hours the last few weeks teaching a friend's 24 year old daughter basic computer literacy on a W11 system. None of her friend group could help because they know just as little. When we started, she didn't know how to shut down or reset the system.