Noted: if I ever get the chance to shop at Best Buy, I won't.
this post was submitted on 19 Aug 2026
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Back in 2014 or so, I had an issue with my windows laptop, not quite sure what the issue was, but their solution was to replace the HDD with a lower RPM one with that stupid "energy saving mode" that would aggressively halt the drive occasionally. Pissed me off, my files took over 3x longer to open. Could never recommend the Geeksquad after that.
Sorta related but recently I had a DDR4 3600 16Gb stick die on me and G.Skill honored their lifetime warranty with a 2 week turnaround time which was awesome because I originally bought the kit for $60 and it was now $230.
Pretty much a customer for life now lol.
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Best Buy.
The irony of that name is hilarious.
the sku and item description indicates a third-party sold the item via bestbuy's web site. it was upgraded by that third party before final sale. the extra ram would be covered by that entity, not bestbuy.
but we do not know if bestbuy actually returned the modules that were originally in the laptop, nor do we know if it was the oem one or the added one that was 'bad'. we also don't know if the third-party seller simply added one so-dimm to the original configuration or pulled the original to install a matched pair instead.
if it was the oem one, it should have been covered by lenovo's warranty, i.e. replaced by bestbuy as a warranty repair--the laptop having been upgraded is irrelevant to that remedy.
Truly an incredible scam
10/10.
I don't understand why this is a story. "Geek Squad" sucks, is that a shock to anyone?