this post was submitted on 06 Jul 2026
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cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[–] Infernal_pizza@lemmy.dbzer0.com 35 points 1 month ago (8 children)

Telemetry exists to aid enshittification. Widely hated update that has loads of people complaining online but causes no change in usage? Keep it. Update causes dip in usage? Post generic "we hear your concerns" statement, backpedal slightly and try again in 6 months. Beloved feature is only actually utilised by 5% of your users? Get rid of it.

[–] ExcessShiv@lemmy.dbzer0.com 14 points 1 month ago (7 children)

Beloved feature is only actually utilised by 5% of your users?

I mean, there is a pretty strong argument that if 95% of users don't use a function, then it is not actually beloved and just more of a niche thing that the vast majority don't care about.

[–] forestbeasts@pawb.social 9 points 1 month ago (2 children)

That 5% is 5% of the users who don't turn the telemetry off.

And if use of that feature is strongly correlated with the type of person who also turns off telemetry...

-- Frost

[–] Klear@piefed.world 3 points 1 month ago

That 5% is 5% of the users who don’t turn the telemetry off.

So 5% of 99%. Still niche.

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