this post was submitted on 03 Sep 2026
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Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)
submitted 1 day ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] Buddahriffic@lemmy.world 6 points 1 day ago (3 children)

Tbh, after the power went out and I tried playing games on my steam deck only to find they wouldn't launch because... not even sure if it was DRM or because it's set up to need to download shit from the internet. And last week I brought my steam deck to play while my daughter had a thing going on and same shit, even though I remembered to put it in offline mode before leaving. And on a flight, I had installed a game specifically to play, but it needed to download more content or some shit and wouldn't run.

While I could probably avoid the annoyance with some sort of script or automation that just runs each of my installed games every so often on it so the DRM shit is refreshed, I am seeing that Steam is already in the bad place for digital rights. I intend to at least start a habit of checking gog for games before getting them from Steam and might start looking in to how to keep permanent access to my top games that I've bought and paid for, regardless of what Valve decides.

Also this renews my desire to skip any game with deneuvo, as that also requires an internet connection to validate.

It's just a repeat of one of my earlier pirating vs using a legit copy experiences. Took weeks to get into some software at work that the company paid good money for. Then, when I wanted to use it for a personal project, I had the pirated copy running the same day the download finished. DRM fucks legit customers more than pirates.

[–] WhyJiffie@sh.itjust.works 1 points 2 hours ago

While I could probably avoid the annoyance with some sort of script or automation that just runs each of my installed games every so often on it so the DRM shit is refreshed, I am seeing that Steam is already in the bad place for digital rights.

that's likely not steam's fault. were these issues with triple a games, and big studios?

I intend to at least start a habit of checking gog for games before getting them from Steam and might start looking in to how to keep permanent access to my top games that I've bought and paid for, regardless of what Valve decides.

the games that didn't work offline likely aren't available on gog

[–] doctorflynt@feddit.org 3 points 15 hours ago

while. i agree that steam isnt good its still the best digital store out there besides gog. also its hardware doesnt force u to buy games over there and thats a major selling point imo.

[–] dreamkeeper@literature.cafe 3 points 20 hours ago* (last edited 20 hours ago)

I've been doing the gog habit for years. It's definitely worth it. My gog library is actually bigger than my steam library now.

And if you log into gog with heroic launcher, you can also use proton to run games on Linux very easily. It's all point and click. There's no reason to use steam except for the fact that some games only release on steam, but somehow exclusives are fine when valve does it (according to many PC gamers).