this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 3 days ago* (last edited 3 days ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] SpaceNoodle@lemmy.world 6 points 2 days ago (1 children)

Almost all of Ace's locations are independently owned. If there were an unaffiliated store anywhere in my vicinity, I'd certainly go there, but this neighborhood business literally two blocks from my home is hard to beat.

[–] artyom@piefed.social -1 points 2 days ago (1 children)

They're franchises. The lion's share of income goes to the HQ, like any franchise.

[–] SpaceNoodle@lemmy.world 6 points 2 days ago (1 children)

No ongoing franchise fees.

https://www.myace.com/open-an-ace/

There are fees for using other Ace franchise services, but that's far from the "lions share."

[–] artyom@piefed.social -5 points 2 days ago

I literally don't believe it. No corporation just doesn't take all the money they possibly can out of the kindness of their hearts.