this post was submitted on 19 Aug 2026
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] scrubbles@poptalk.scrubbles.tech 41 points 2 days ago (15 children)

It is, but more because they (employees as a whole) used to know, but now they just kind of "read the cards" that are in front of them. Not their fault, corporate killed all of the training

[–] SpaceNoodle@lemmy.world 29 points 2 days ago (14 children)

This why I shop at my local Ace Hardware. They actually know their shit there. It's worth a little extra markup - plus, the money's mostly staying in the neighborhood.

[–] perishthethought@piefed.social 5 points 2 days ago (3 children)

Man am I glad to hear that. I just got a weed trimmer there and wasn't sure I made the right choice.

[–] halcyoncmdr@piefed.social 4 points 2 days ago (2 children)

I've always had that same experience with Ace in my area. The people there actually know their departments and can help with relevant questions. I try to go there whenever possible over Home Depot or Lowe's because of it.

[–] smh@slrpnk.net 2 points 1 day ago

My local ace is friendly. They have a store dog, too. It's great.

[–] webhead@lemmy.world 1 points 1 day ago

I just wish they had better prices. I go there for weird hardware usually or if I actually need help but otherwise the prices are pretty atrocious so it's hard. I have always loved those stores though once I was old enough to appreciate them lol.

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