this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 3 days ago* (last edited 3 days ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
147 comments fedilink hide all child comments
 

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] abbadon420@sh.itjust.works 75 points 3 days ago (2 children)

I'm half surprised they didn't just steal it

[–] GreenKnight23@lemmy.world 24 points 3 days ago (1 children)

I knew a tech that did that years ago. he had to move two states away because people kept finding him and threatening to kick his ass.

this was 30 years ago.

last I heard he became a mechanic. probably doing the same shit tbh.

[–] UnderpantsWeevil@lemmy.world 17 points 3 days ago

I knew a tech that did that years ago.

Good thieves are the ones you don't know about

[–] Goodeye8@piefed.social 7 points 2 days ago (1 children)

In a way they have stolen it, they've stolen the value by not replacing it. It's highly likely the stick is faulty and would have to be replaced under warranty. The faulty stick they returned is useless and they're trying to stiff him by not giving him a working stick that he's entitled to.

[–] OhVenus_Baby@lemmy.ml 1 points 2 days ago

Sounds about right. Best buy fucking sucks and they fried our motherboard, gpu, and PSU. Told me it happened the PSU shorted. But wanted 180usd to take a look anymore after they used a bad EVGA PSU. Instead of replacing the PSU they told me contact EVGA. Who then told me to contact best buy evga doesn't offer manufacturers warranty the retailer now does this as of few years back. They only refunded the PSU 750w gold 75usd. Gave us a complimentary mouse and keyboard. Lost the motherboard and a 6700xt reference edition which was new at the time.