PawsUp

cross-posted from: https://piefed.world/c/tech/p/1243592/ai-altering-meaning-of-users-drafts-on-issues-from-abortion-to-climate-researchers-say-s

Study.

• AI writing and editing tools can introduce bias into social media posts. Large language models (LLMs) systematically altered the direction of users’ messages on contested topics, even when instructed to preserve the original meaning;
• Biases were similar across different AI systems. Multiple models tended to nudge posts in similar directions, favouring some positions such as gun control, marijuana legalisation and feminism, while pushing against others such as atheism and the death penalty;
• Small changes in individual posts can influence public opinion over time. Simulations using real-world social network data showed that subtle biases introduced into posts can accumulate and gradually shift opinions across online communities;
• AI-assisted communication creates a new route for influencing public discourse. The researchers argue that AI systems embedded in social media platforms can shape how opinions spread online, creating new challenges for transparency, accountability and regulation;
• The source of bias is not just the AI model itself. The study shows that specific implementation decisions made by platforms can significantly affect the direction and magnitude of AI-generated influence.

Enshittification as a service. How wonderful.

cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

Comments

cross-posted from: https://piefed.world/c/tech/p/1242647/the-oversight-paradox-why-human-control-over-ai-may-be-eroding-the-very-competence-it-re