If the guts are held in with a snap ring, I could see someone blowing them out while smacking something with the backside. Only on models like those pictured. They have a hole all the way through with a dial to change the drive direction and a thin snap ring keeping everything in.
Models with a solid back and drive switch, there's no real way to put force behind the guts to push them out the front. Those usually have a faceplate held on with machine screws. If they've somehow stripped them and/or their holes out, I'd be impressed. But, for that odd scenario, if there's enough meat left they could probably tap the holes the next size up and get the next size screws. All that assuming they haven't lost any of the internals (small springs and pawls).
As the other reply pointed out, rebuild kits are also a thing. You can pretty much be assured any tool truck brand (Matco, Snap-On, etc) has rebuild kits for their ratchets. Harbor Freight even offers them for order with their more expensive "Icon" line of tools. Granted an in-store, lifetime warranty exchange would be even easier and they'll probably just hand you a new ratchet without questions.
Late edit correcting myself: HF doesn't offer rebuild kits for their ratchets. I was mixing up the fact that some Snap-On kits will drop into some Icon ratchets. You're basically stuck trading in if it's borked but at least their warranty is solid.
I overlooked it but the snap ring is actually visible under the drive plug on the left. Also the ratchet on the right looks like it probably does have a switch style drive selector instead of a dial. The back of the plug on that one has the push button to release the ball detent in the... "anvil?" That's what you'd call it on an impact gun anyway. I just realized I have no idea what it is on a ratchet. Just a "square drive" I guess.
Reads like the typical NWO, Great Reset conspiracy nuttery. Maybe a sprinkle of Bill Gates population control, eugenics, etc. I'd say I'm surprised but I'm not. You can street view their location and it looks like shared office/warehouse space. They probably employ less than 10 people and, if SprocketFox reached out to the correct email or whatever, the company clearly isn't concerned about PR and such. Obviously don't have an office clerk or the sort handling the emails when the reply includes whataboutism and conspiracy theories.
I don't remember anything worthwhile but one alarm/camera installation I was on years ago was for two dudes working out of the loft above a household garage. Two-man hand-soldering operation assembling boards at a private residence in a major tech corridor (big name mil contractor offices up and down the main drag). Probably just bid on a contract, got lucky, and started cranking out components for god only knows.
Takeaway being they're "regular" people, even if they're manufacturing high-end hardware for weather balloons, so nuttery is still on the table.
Edit: But I too am deeply curious about cheese fortune telling. And again: Tyromancy
Oddly I've actually heard of oomancy prior to the article although I can't remember where or why. Tea leaves as well, but that's hardly obscure. At any rate I now have a literal grocery list of divination woowoo to read up on.