this post was submitted on 03 Sep 2026
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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] bitjunkie@lemmy.world 35 points 1 day ago

Megacorp jerks people around and gets all snowflakey when they jerk back

[–] WereCat@lemmy.world 95 points 1 day ago (1 children)

They want to go all digital but can’t withstand cyber bullying. Weakness disgusts me!

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[–] wallwood@lemmy.ml 20 points 1 day ago

Another reminder to ditch the remaining cloud services Is still have and switch to local and self-hosted alternatives.

[–] DementedSociety@lemmy.world 51 points 1 day ago (15 children)

Looks like I bought my last PS5 game a few weeks ago. FUCK OFF SONY

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[–] homesweethomeMrL@lemmy.world 20 points 1 day ago

*looks up from gameboy*

Whut?

[–] Jaysyn@lemmy.world 10 points 1 day ago (1 children)

My decade+ long boycott of Sony's garbage is looking more and more prescient every day.

[–] anarchy79@lemmy.world 11 points 1 day ago (3 children)

I am on a boycott since the Sony Rootkit Scandal.

[–] rumba@lemmy.zip 8 points 1 day ago

I've been out since they forced me to either remove dual boot from my p3 or stop playing games on it.

I had TV's Receivers, Speakers, cameras. They can go F themselves.

[–] Jaysyn@lemmy.world 7 points 1 day ago

Same. I had an early, expensive CD-RW back in the day that Sony's DRM ruined.

[–] InternetCitizen2@lemmy.world 6 points 1 day ago

A beautiful case to bring up to anti piracy boot lickers.

[–] LazyOldPervert@lemmus.org 15 points 1 day ago

Fuck Sony and their anti-consumer bullshit

[–] Gladaed@feddit.org 28 points 1 day ago (16 children)

That's just good policy. Yelling at support personal or making them unsafe should not be celebrated. What is wrong with you?

[–] EggInDisguise@lemmy.blahaj.zone 41 points 1 day ago (4 children)

Sure, yelling at them is bad.

But this is way more than that

You can't ask for anything, or they could arbitrarily decide you broke the agreement. You can't protest in any way, or they decide you broke the agreement.

Merely asking for what you've paid for to be returned to you is grounds for banning your profile now.

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[–] Zarobi@aussie.zone 27 points 1 day ago (18 children)

I always thought this stance to be interesting, because it reminds me of soldiers in a conflict. The arguments are that the enemy rank and file are just doing their jobs, they have a family, the actual evil bigwig is out of reach, etc.

But also, are you just going to do nothing and let them steamroll you? They're choosing to continue to work at that business, and are the only "frontline" that you can interact with. The fact that the business made a policy specifically addressing this common complaint, means it actually reached the ears of someone in power.

I'm not encouraging violence or anything of course. But, by design, there's nobody else to voice your displeasure to. The only other option is to quietly accept their changes and be ignored.

If they didn't want angry people calling, maybe they shouldn't make terrible decisions?

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