Add this to the list of reasons why I drive instead of fly.
this post was submitted on 21 Aug 2026
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Do they think if it's an AI raising prices, and not them - that it will make a difference?
Hunting for whales that won't put up a fight on this, and catering to them specifically going further.
If I recall correctly something stupid high like 80% of their revenue from flights is from frequent travelers. These travelers are generally loyal to an airline because of the benefits from sticking with a network. I spent a year buying regular coach tickets and being upgraded to 1st class on all but 2 flights out of around 150 when I was traveling (I hit the top tier on the frequent traveler program)
The thing that this dumbass CEO is missing, is that these flyers are still on a budget and there is still some competition. The whales will swim away if you attempt to screw them over. This is why airlines have status matching programs for frequent travelers.
Delta has the worst customer service, at least in the Tampa airport. They were directly responsible for me missing an international flight and couldn't care less, even talked about me with other staff right in front of me. It was beyond offensive and I think they enjoyed it. I will never fly Delta ever again.
Always the benefit of the c suite / board, never the customer. screw humanity of course