this post was submitted on 29 Jun 2026
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T-Mobile Just Ripped 8 Million Customers Off Their Grandfathered Plans – and Raised Their Bills (www.gadgetreview.com)
submitted 1 month ago by spaghettiwestern@sh.itjust.works to c/technology@lemmy.world
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“T‑Mobile will never change the price you pay for your T‑Mobile ONE plan.” That was the promise. The Un-contract. The whole reason millions of customers picked the magenta team over Verizon and AT&T in the first place. Now T-Mobile is retiring legacy 3G and 4G-era plans — Magenta, ONE, Simple Choice — and automatically moving customers onto “modern” 5G plans at higher monthly costs. Billing changes hit mid-July for the current wave. The company that swore it would never surprise you with a rate hike just sent the notification.

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[–] spaghettiwestern@sh.itjust.works 131 points 1 month ago* (last edited 1 month ago) (34 children)

T-Mobile raised our rate last year which is bad enough by itself after promising not to, but they also seriously reduced the quality and availability of their customer service. Why stick around for that? We switched to a much cheaper prepaid company (~1/3rd T-Mobile's current price) and couldn't be happier.

Edit: Was thinking about the other problems we had with T-Mobile and forgot to mention one big problem... Incoming calls routinely would not ring and voicemails left just vanished. This happened for months. Multiple friends (and a couple of doctor's offices) mentioned it often enough that we realized we had a problem. T-Mobile's great customer service could find nothing wrong and refused to look at the lost calls that originated from other TMO customers.

[–] linkinkampf19@lemmy.world 26 points 1 month ago (9 children)

We have been grandfathered into a Simple Choice Plan for ~13 years and just switched over to whatever their comparable current plan is, and only saved $10 (woohoo). What'd you go with? I was looking into prepaid with Tmo but they've been in quite the steady decline for a while now.

[–] PunnyName@lemmy.world 4 points 1 month ago

If you have any government assistance programs ) Medicaid, SNAP, etc.), look into the Lifeline program for potentially free cell service:

https://www.fcc.gov/lifeline-consumers#rules

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