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T-Mobile Just Ripped 8 Million Customers Off Their Grandfathered Plans – and Raised Their Bills
(www.gadgetreview.com)
this post was submitted on 29 Jun 2026
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T-Mobile raised our rate last year which is bad enough by itself after promising not to, but they also seriously reduced the quality and availability of their customer service. Why stick around for that? We switched to a much cheaper prepaid company (~1/3rd T-Mobile's current price) and couldn't be happier.
Edit: Was thinking about the other problems we had with T-Mobile and forgot to mention one big problem... Incoming calls routinely would not ring and voicemails left just vanished. This happened for months. Multiple friends (and a couple of doctor's offices) mentioned it often enough that we realized we had a problem. T-Mobile's great customer service could find nothing wrong and refused to look at the lost calls that originated from other TMO customers.
We have been grandfathered into a Simple Choice Plan for ~13 years and just switched over to whatever their comparable current plan is, and only saved $10 (woohoo). What'd you go with? I was looking into prepaid with Tmo but they've been in quite the steady decline for a while now.
I’ve been very happy with Visible. They’re owned by Verizon and in the long term, it’s the best value I’ve been able to find. They have a 2 week free trial period and frequently have awesome deals during Black Friday and in the Spring. Even without a discount though, plans start at $25/month with a plan that is probably enough for most people. Their highest tier (of 3) is $45.
Moved off T-Mobile for Visible after getting sick of their constant data breaches and haven’t been this happy with a cell carrier since Jump On-Demand was a thing.
The only real catches are:
Support is basically a chatbot and social media teams. However, human support reps do exist if you’re insistent enough, and I’ve only needed them maybe once in the past 3 years or so
Plans are for smartphones (and smartwatches with an existing smartphone line) only. No tablets or other devices.
Been on Visible for quite a while as well. I have never needed to contact support so can't speak on that. The only complaint I have is the app will force you to log in and authenticate every month (or used to idk I haven't been on it in a while)