this post was submitted on 03 Sep 2026
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704
Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)
submitted 1 day ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
214 comments fedilink hide all child comments
 

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] dual_sport_dork@lemmy.world 55 points 1 day ago (2 children)

Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn't have a single leg left to stand on. Sony's decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.

In other words: Get the fuck outta here with that.

[–] impairedimperator@lemmy.zip 23 points 1 day ago (1 children)

IDK, some of those demands are absolutely reasonable. Nobody should be making threats or visiting their facilities.

Just stop buying products connected to Sony. I did when they did the helldivers account thing back in the day. That's why I never played helldivers, actually.

[–] rumba@lemmy.zip 13 points 19 hours ago

Protesting outside facilities should be allowed. Though honestly pointless, just give them what they want and leave their ecosystem

[–] anarchy79@lemmy.world 6 points 1 day ago

So unjapanese.