this post was submitted on 03 Sep 2026
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Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)
submitted 1 day ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] zod000@lemmy.dbzer0.com 1 points 1 day ago (1 children)

yelling at sony isn’t how they are going to fix it. Stop buying their products will.

I fail to see why we can't and shouldn't do both. I'm not personally going to harass them as I had already written them off, but voting with your wallet is not enough IMO. There needs to be public backlash to make sure that everyone knows that they suck and cannot be trusted. Many of their current customers weren't even alive during some of Sony's previous shitbag instances, I don't expect them to know the history so let's collectively make it known and tear their shit down. I want Sony as a company to know they are personally despised, not just see lower sales eventually. I want their employees to not want to admit who they work for because of how much they suck. Yes, I am very angry at them, and every other greedy shitty corp out there. Just passively walking away from them isn't effective enough.

All this being said, we're clearing just arguing past each other here and not going to change either other's mind., so I'm going to call it quits. Have a good one.

[–] NewNewAugustEast@lemmy.zip 2 points 1 day ago (1 children)

I know you wanted to end, but I really wanted to say this:

Our energy would be better spent to try and get some legal rights for license purchases that replace a sale of a physical disc.

It seems to me the issue isn't exclusive to Sony. It is a digital problem for all media types, games included. I would imagine you might agree with that.

Cheers.

[–] zod000@lemmy.dbzer0.com 2 points 1 day ago

I do agree with that wholeheartedly!