this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 4 days ago* (last edited 4 days ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] LastYearsIrritant@sopuli.xyz 2 points 3 days ago (1 children)

It's not about voiding a warranty, it's about having a warranty claim processed.

You can maintain your stuff all you want, but if your shit breaks, and you want someone else to pay for it, you're going to have to let them fix it.

That means taking it to best buy, or another authorized repair shop.

[–] sp3ctr4l@lemmy.dbzer0.com 1 points 2 days ago

... then see my original point.

Go anywhere other than Best Buy.