this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 2 days ago* (last edited 2 days ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] scutiger@lemmy.world 3 points 1 day ago (1 children)

My understanding is that it was a marketplace seller, not Best Buy themselves, who sold the laptop to the customer.

At least the techs actually made an effort to diagnose the issue and figured out that removing the stick of RAM fixed it. They're not responsible for the sale of a laptop with more memory than the motherboard can handle.

All these marketplaces are a disaster. So many shady sellers posting the same items on every site they can, and nobody takes responsibility when an issue inevitably pops up.

[–] atrielienz@lemmy.world 2 points 1 day ago

Yes. But it is likely that the seller made such upgrades based on the spec sheet provided by the company on question (either Best Buy or the manufacturer) and in either case someone is liable for that spec sheet being wrong and it promoting the purchase of said laptop.