this post was submitted on 19 Aug 2026
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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Very validating to hear others who saw the same. So frustrating that when I was there I really did pride myself on my work and making people's lives easier. (I always am annoyed at people who are like "har har geek squad dumb" when they really don't know what we do, doing the simplest tasks for people who are too afraid to do it themselves). Sadly, it appears that all of that has just gone down the drain as the search for more profit has eaten up all of that goodwill.

I also completely agree, with Fry's closing and microcenter only in a few places, and then radio shack long dead consumer electronics is very sparse. Like them or not we need best buy as an electronics retailer elsewise most of the country is empty.