this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 1 week ago* (last edited 1 week ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] sp3ctr4l@lemmy.dbzer0.com 22 points 1 week ago (15 children)

You'd have to be naive to... go to Best Buy, for repairs.

[–] architect@thelemmy.club 36 points 1 week ago (10 children)

They handle the manufacturers warranty so what the fuck are we supposed to do?!

[–] bold_atlas@lemmy.world 1 points 1 week ago* (last edited 1 week ago) (6 children)

righty tighty lefty loosy. There. You're now more qualified for PC repair than any one working at best buy/target.

[–] sp3ctr4l@lemmy.dbzer0.com -1 points 1 week ago

... exactly.

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