this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 3 days ago* (last edited 3 days ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
147 comments fedilink hide all child comments
 

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] Lucidlethargy@sh.itjust.works 12 points 3 days ago (2 children)

Geek Squad and the "Genius" Bar are the same: really fucking stupid dorks.

Not even nerds, just dorks.

[–] stardreamer@lemmy.blahaj.zone 9 points 3 days ago* (last edited 3 days ago)

Play minimum wage games, win minimum wage prizes.

If you want people who can actually fix things, why not either 1) pay a higher wage to attract talent or 2) pay a high wage so people can spend time to improve their skills?

[–] Flower@sh.itjust.works 8 points 3 days ago (1 children)

[–] ZILtoid1991@lemmy.world 1 points 3 days ago (1 children)

What are those, who only have one circle?

[–] alekwithak@lemmy.world 2 points 3 days ago

Neurotypical?