this post was submitted on 19 Aug 2026
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I worked at best buy geek squad for 5 years over a decade ago. I saw best buy turn their reputation around with a new CEO who focused on customer care, training employees so they knew what they were doing. I rose through the ranks to a full repair agent where I did repairs proudly.
About 6 years ago the board ousted the last CEO for not making enough profits. The new one essentially reversed everything overnight. Less training, lower wages, less employees. It shows every time I'm in a best buy and it kills me. We had something special then, but new CEO doesn't care. Line must go up, and torpedoed all of that consumer trust. Now I don't recommend anyone buy anything from best buy.
I had to buy a laptop 2 years ago and was eyeing a laptop, and a sales person attempted to help me. I tried to be nice, thanks but I got this, but obviously had a madatory spiel. Told them I was just going to install linux and they said "oh this won't support that". Okay sure, thanks for showing you don't know anything, okay goodbye. I went from promoting geek squad warranties to now I wouldnt trust them at all.
The board didn’t oust Joly 6 years ago. He chose to retire. Corie Barry was not a good CEO as his replacement.
It's possible they actually did want to retire, but if that's the case they almost always pick a successor that will continue along the same path.
Most of the time you see a CEO "retire", they're being forced out by the board and paid off with a golden parachute to not make waves on the way out. And the next CEO is installed to make whatever changes the board wants implemented that the previous CEO refused to do.
Yeah... people need to understand this as a basic way corpos and corps work.
Almost nobody ever willingly retires. Almost always, they're forced out, and theres a PR campaign run internally and externally to make it look like they're voluntarily retiring.
The generality may be true, but there was no indication in this case that there was anything other than him, wanting to get out before the chaos of Covid became an increasing burden