this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 3 days ago* (last edited 3 days ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] halcyoncmdr@piefed.social 14 points 3 days ago (2 children)

It's possible they actually did want to retire, but if that's the case they almost always pick a successor that will continue along the same path.

Most of the time you see a CEO "retire", they're being forced out by the board and paid off with a golden parachute to not make waves on the way out. And the next CEO is installed to make whatever changes the board wants implemented that the previous CEO refused to do.

[–] sp3ctr4l@lemmy.dbzer0.com 7 points 3 days ago* (last edited 3 days ago)

Yeah... people need to understand this as a basic way corpos and corps work.

Almost nobody ever willingly retires. Almost always, they're forced out, and theres a PR campaign run internally and externally to make it look like they're voluntarily retiring.

[–] Veedem@lemmy.world 1 points 3 days ago

The generality may be true, but there was no indication in this case that there was anything other than him, wanting to get out before the chaos of Covid became an increasing burden