this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 6 days ago* (last edited 6 days ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] halcyoncmdr@piefed.social 2 points 5 days ago (1 children)

In this case Best Buy is simply acting as a marketplace for other sellers. The items aren't sold under the Best Buy name, and it lists who the seller is. They're sold on the Best Buy website, alongside thousands of other sellers and Best Buy directly, just like many other retailers do. Companies like eBay, Amazon, Walmart, etc. all operate marketplace storefronts that third parties use to sell to consumers without having to have their own website and sales infrastructure.

[–] EggInDisguise@lemmy.blahaj.zone 1 points 5 days ago

"they're sold on the best buy website"

See above comment.