this post was submitted on 19 Aug 2026
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I’ve attempted to shop at Best Buy over the past 30 years or so.
The problem is, no matter which era, none of the staff seemed to even understand my questions, let alone be able to answer them — this isn’t just electronics, but on ANYTHING in the store. “Does that washing machine have a direct drive or belt drive?” “What’s the theoretical maximum power of that amplifier?” “What are the manufacturing tolerances of that Monster cable you say is so much better than bulk electrical wire I can get at Lowe’s?”
I mean, even the Geek Squad guys just read the details off the packaging or off their reference document; no actual thought ever went into trying to help me solve an issue that would result in a purchase.
In the early 00s I made a fair bit of money as a side hustle fixing stuff that the Geek Squad had messed up.
I miss Circuit City, a Circuit City Employee helped me turn a dvd player into a screen for my GameCube. 😔. My PalmOne Tungsten|C was from there. They used to fight for your warranty. I miss them so much.
Circuit City and Radio Shack… their customer support was probably part of their downfall.
Nahhh they just tanked it. They knew they were going out of business and within the last two years of them being around they stopped giving an absolute fuck. The people who cared what they did and had a passion for electronics were the most helpful individuals and were better than best buy. Best Buy was just really good for its TV and surround sound deals but then again Circuit City, Sears and Kmart competed with TV's.
Idk man, best buy is a husk of a once-was electronics mega store and it's sad to have seen it. I saw the isolated rooms with low lights playing star wars on the newest TV technologies of the time in 2000 and then saw it die some 12 years later.
Either way, circuit city was more accessible of a store and it's layout was better. Best buy is now like Walmart and home depot, a reseller.