this post was submitted on 19 Aug 2026
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Best Buy broke the power button on my laptop when they replaced a faulty screen and then refused to fix it for free. It took so many phone calls and emails and in-person visits to get them to take care of that shit, it was like a part-time job. In the end they framed it as "this one time we'll make an exception and do it gratis" as if they were doing me a huge favor by addressing their own fuck up.
At the time, they very carefully crafted a mirage hidden behind carefully worded messaging and the appearance of an in-house workshop for computer repairs, when in fact, the overwhelming majority of the time they were just sending the equipment out to a 3rd party repair warehouse (sometimes in another country) that clearly did not care about the quality of the work.