this post was submitted on 19 Aug 2026
811 points (97.5% liked)

Technology

87417 readers
3844 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 3 years ago
MODERATORS
L3s@lemmy.world
enu@lemmy.world
technopagan@lemmy.world
L4s@lemmy.world
L3s@hackingne.ws
811
Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 2 days ago* (last edited 2 days ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
147 comments fedilink hide all child comments
 

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

you are viewing a single comment's thread
view the rest of the comments
[–] rozodru@piefed.world 2 points 2 days ago

when I was in college I worked at a Best Buy. this was in the early 00s. when I worked there in the media department they had just transitioned the tech bench over to geek squad. Yeah none of those dudes were trained in any of it. Most were just guys they pulled from other departments who essentially knew how to turn on a PC and swap out ram. that's it. There was all of ONE dude who actually knew what he was doing but the rest had no clue. I remember buying a graphics card from the PC dept cause I got a decent discount, they offered to install it for me. that was a hard pass.