this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 2 days ago* (last edited 2 days ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
147 comments fedilink hide all child comments
 

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] AlphaOmega@lemmy.world 17 points 2 days ago (1 children)

Best Buy is just 15 year olds that have zero experience. They are usually the least qualified pc repair shop in your area.

They once told me I could open and install windows and then return it if there was an issue. That was the head of their geek squad that told me this, the actual manager.

Yeah, you have to be bat shit crazy to trust Best Buy to fix anything

[–] undefined@lemmy.hogru.ch 13 points 2 days ago* (last edited 2 days ago) (1 children)

They disqualified me from Geek Squad because I knew how to use Linux (as well as Windows at the time but it’s been ages). They told me “we only sell Windows machines here” despite (as far as I know) they themselves using Linux to repair Windows computers.

[–] Blueteamsecguy@infosec.pub 13 points 2 days ago (1 children)

MRI software is nothing more than a customized WinPE environment. It doesn't suck surprisingly but nothing real special

[–] undefined@lemmy.hogru.ch 8 points 2 days ago* (last edited 2 days ago)

I’m just glad I dodged that bullet. I had two friends on separate occasions say Best Buy was unable to fix their laptop, and I’m both cases simply opening it and reseating the RAM was enough. I’m not sure what kind of morons they had working there.