this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 3 days ago* (last edited 3 days ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
147 comments fedilink hide all child comments
 

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] ripcord@lemmy.world 16 points 3 days ago (1 children)

I really doubt the tech who worked on it cared how much money the replacement cost. But who knows

[–] Carl@anarchist.nexus 13 points 3 days ago (1 children)

It’s probably not the tech making the decision. It was probably the tech attempting to request one, (because they were out of/low on stock,) and being told by management to send it back as-is instead.

[–] BlaestEgnen@feddit.dk 1 points 3 days ago

Unless Best Buy is owned by Lenovo it doesn't matter, assuming it was a warranty case. It's the producer that covers