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New Orleans will use AI to answer 911 calls instead of a human (www.shreveporttimes.com)

submitted 2 weeks ago by sanitation@lemmy.today to c/technology@lemmy.world

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[–] Bixcut@lemmy.world 6 points 2 weeks ago* (last edited 2 weeks ago) (11 children)

How many operators to handle say 100 calls in 5 minutes? Now imagine the cost to staff a small 911 center to ensure your can handle those calls 24/7. The money doesn't exist.

Butts in seats don't exist right now either. As long as the fancy ivr allows the caller to reach a human with minimal effort, this seems like a scary sounding but neat ~~assistant~~ solution to a problem without a real solution.

[–] mikesizachrist@lemmy.world 0 points 2 weeks ago (10 children)

Well it wouldn't cost much cause you'd only need to employ them for a very short amount of time on occasion. Just have a large team of trained staff on call - its just that simple!

[–] Bixcut@lemmy.world 3 points 2 weeks ago* (last edited 2 weeks ago) (5 children)

Listen to yourself. Have a large team of trained staff on call. How much do you think that costs? No go on guess. Do some calculations. The people do not exist to fill the seats. The money does not exist to pay the non-existent people. This is an attempt to make an already shitty situation better.

I work in this industry and I read the article. I understand what they are doing. I hate AI but this seems reasonable.

[–] mikesizachrist@lemmy.world 2 points 2 weeks ago* (last edited 2 weeks ago) (1 children)

yeah no shit...

[–] Bixcut@lemmy.world 1 points 2 weeks ago (1 children)

So did I completely misread your comment? LOL

[–] mikesizachrist@lemmy.world 2 points 2 weeks ago (1 children)

I feel like i was pretty clearly joking.

[–] Bixcut@lemmy.world 1 points 2 weeks ago (1 children)

It went over my head. Sorry. Everything is not the onion these days.

[–] mikesizachrist@lemmy.world 3 points 2 weeks ago

Idk what bulb vegetables have to do with this. We're discussing AI use by the New Orleans Police

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