this post was submitted on 08 Aug 2026
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New Orleans will use AI to answer 911 calls instead of a human (www.shreveporttimes.com)
submitted 2 weeks ago by sanitation@lemmy.today to c/technology@lemmy.world
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[–] Fmstrat@lemmy.world 48 points 2 weeks ago* (last edited 2 weeks ago) (26 children)

Everyone should read before reacting:

This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.

This makes sense. A big thing happens that you are aware of. Geolocated calls from that area flood in. An operator, who could be getting useful info, has to handle a flood of "Guess what I just saw!"

Note that I think they should spend the money on more operators instead, but at least this seems like it has good guardrails.

[–] DupaCycki@lemmy.world 4 points 2 weeks ago (1 children)

Even assuming perfect conditions - where the caller very clearly states what's happening and the AI agent understands everything properly - this is a waste of resources. Just hire more operators dawg. It's really not that complicated.

And then think about what happens outside of those perfect conditions. So pretty much most calls.

[–] percent@infosec.pub 1 points 1 week ago

Just hire more operators dawg. It's really not that complicated.

Have offered your recruiting skills/services to them? The nationwide 911 operator/dispatcher shortage has been a problem for years, so if you find it easy or uncomplicated to recruit them, then your services might be very valuable.

(Yes, I'm giving you the benefit of the doubt here by assuming that that was an informed opinion.)

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