this post was submitted on 08 Aug 2026
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New Orleans will use AI to answer 911 calls instead of a human (www.shreveporttimes.com)
submitted 2 weeks ago by sanitation@lemmy.today to c/technology@lemmy.world
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[–] Fmstrat@lemmy.world 48 points 2 weeks ago* (last edited 2 weeks ago) (26 children)

Everyone should read before reacting:

This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.

This makes sense. A big thing happens that you are aware of. Geolocated calls from that area flood in. An operator, who could be getting useful info, has to handle a flood of "Guess what I just saw!"

Note that I think they should spend the money on more operators instead, but at least this seems like it has good guardrails.

[–] percent@infosec.pub 4 points 2 weeks ago (1 children)

I wish this were pinned at the top. It seems like almost nobody reads beyond the headline.

[–] Fmstrat@lemmy.world 1 points 2 weeks ago

This is one of the few actually cool and useful implementariins to me. It reminds me of my work writing systems to detect antimicrobial issues in hospitals.

A shame it's getting so much hate, but they did choose to brand with "AI" so they get what they ask for.

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