Technology

87515 readers

2801 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related news or articles.
Be excellent to each other!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
Check for duplicates before posting, duplicates may be removed
Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 3 years ago

MODERATORS

L3s@lemmy.world

enu@lemmy.world

technopagan@lemmy.world

L4s@lemmy.world

L3s@hackingne.ws

532

New Orleans will use AI to answer 911 calls instead of a human (www.shreveporttimes.com)

submitted 2 weeks ago by sanitation@lemmy.today to c/technology@lemmy.world

221 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] Fmstrat@lemmy.world 48 points 2 weeks ago* (last edited 2 weeks ago) (26 children)

Everyone should read before reacting:

This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.

This makes sense. A big thing happens that you are aware of. Geolocated calls from that area flood in. An operator, who could be getting useful info, has to handle a flood of "Guess what I just saw!"

Note that I think they should spend the money on more operators instead, but at least this seems like it has good guardrails.

[–] Blaster_M@lemmy.world 1 points 2 weeks ago

Joe's Apartment, the 911 call center be like

load more comments (25 replies)