this post was submitted on 08 Aug 2026
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:sigh: Yet again, nobody reads the fucking article and it is VERY obvious from most of the comments. If you can't be bothered, then don't fucking comment.
If you had READ the article: They're answering with the AI saying like "Are you calling about X?" If the callers says no, they are transferred to a human. If they ARE calling about an incident, then they can get updates and information about it.
Now, I grant that this is still not perfect, but the stated goal is humans spending less time talking to people reporting an incident already reported so they can actually talk to people needing help faster.
Assuming that works out, this is actually a good idea and an improvement.
Now, if you wanna be cynical about it, fine. But just read the damn article and be cynical about what's actually happening, not about what you think from the headline, or all you end up looking like an ass.
I came into the comments to have a good discussion on the issue. I should have known better. I'm so irritated by the majority of comments that I lost interested in the topic itself, even though there's at least one ofther comment I saw also pointing out what the article says. But no, the majority of you can't be bothered, so screw this. And you bitch about reddit.
This is Lemmy and it says AI. Expect nobody to read and for panties to twist so hard their legs come off.
As I replied to a similar comment, in fairness - my panties came off as well. hehe (but for a valid reason, dammit! :slams fist on desk:)
I increasingly hate Lemmy for the way this seems to constantly happen on this topic and others. It's like users are caricatures of opinions instead of people. Which, hey, maybe that's prescient.
I think it's an internet thing, not a Lemmy thing, to be honest.
I'm a voracious reader. I'm on Lemmy and basically not on reddit anymore because I want to have good discussions. And sometimes the discussions are pretty decent, but things like this put me off a bit.
It's still a pretty decent platform overall. Although that might say more about the state of the internet at large than it does say good things about Lemmy. heh. But I'm still here. :)
It's a human thing, above all else. If they wanted logical reasonable discussion, they should talk to robots. Except that's the thing they hate
If I talk to robots, I get hallucinations. And mostly true things, but it's hard to trust when they get it wrong a lot of the time. heh.
But yeah, it's also human nature. :)