Technology

:sigh: Yet again, nobody reads the fucking article and it is VERY obvious from most of the comments. If you can't be bothered, then don't fucking comment.

If you had READ the article: They're answering with the AI saying like "Are you calling about X?" If the callers says no, they are transferred to a human. If they ARE calling about an incident, then they can get updates and information about it.

Now, I grant that this is still not perfect, but the stated goal is humans spending less time talking to people reporting an incident already reported so they can actually talk to people needing help faster.

Assuming that works out, this is actually a good idea and an improvement.

Now, if you wanna be cynical about it, fine. But just read the damn article and be cynical about what's actually happening, not about what you think from the headline, or all you end up looking like an ass.

I came into the comments to have a good discussion on the issue. I should have known better. I'm so irritated by the majority of comments that I lost interested in the topic itself, even though there's at least one ofther comment I saw also pointing out what the article says. But no, the majority of you can't be bothered, so screw this. And you bitch about reddit.