this post was submitted on 06 Jul 2026
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Meanwhile the Microsoft engineers I frequently work with just give me AI slop then spend the next meeting verifying that our changes didn't 'break' the thing that doesn't work.
I have personally logged two support tickets with Microsoft, support tickets that use paid-for tokens my company gets a limited number of per year. Even when providing a reproducible to Microsoft support, they just waste my time. Round and round goes the support ticket until I give up and they close the ticket. I have some friends who report the same experience.
Pretty effective on their part. They get paid to do jack shit and get a nice 'ticket closed' in their logs. Probably great for advancement, just look at those KPIs!
Microsoft Support has been shit for at least 10 years now.