this post was submitted on 19 Aug 2026
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I’ve attempted to shop at Best Buy over the past 30 years or so.
The problem is, no matter which era, none of the staff seemed to even understand my questions, let alone be able to answer them — this isn’t just electronics, but on ANYTHING in the store. “Does that washing machine have a direct drive or belt drive?” “What’s the theoretical maximum power of that amplifier?” “What are the manufacturing tolerances of that Monster cable you say is so much better than bulk electrical wire I can get at Lowe’s?”
I mean, even the Geek Squad guys just read the details off the packaging or off their reference document; no actual thought ever went into trying to help me solve an issue that would result in a purchase.
In the early 00s I made a fair bit of money as a side hustle fixing stuff that the Geek Squad had messed up.
I will late you know that it is perfectly normal and nothing outrageous. The knowledge level of the employees.
Your expectations are some Karen Shit.
I take it you haven’t shopped at a Best Buy? They do two things well: have department “experts” who will shadow you and let you know in no uncertain terms that they know everything there is to know about their department and confidently give you incorrect answers (they have supervisors monitoring them to ensure they are behaving in this manner) and sell you extended warranties.
Generally when I go to a store, I just want to buy a specific thing I already know I want to buy. I just want the salesperson to sell it to me. That’s almost impossible to do at a Best Buy. It’s not a salesperson issue; it’s a management issue.