this post was submitted on 19 Aug 2026
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] adespoton@lemmy.ca 35 points 2 days ago (11 children)

I’ve attempted to shop at Best Buy over the past 30 years or so.

The problem is, no matter which era, none of the staff seemed to even understand my questions, let alone be able to answer them — this isn’t just electronics, but on ANYTHING in the store. “Does that washing machine have a direct drive or belt drive?” “What’s the theoretical maximum power of that amplifier?” “What are the manufacturing tolerances of that Monster cable you say is so much better than bulk electrical wire I can get at Lowe’s?”

I mean, even the Geek Squad guys just read the details off the packaging or off their reference document; no actual thought ever went into trying to help me solve an issue that would result in a purchase.

In the early 00s I made a fair bit of money as a side hustle fixing stuff that the Geek Squad had messed up.

[–] architect@thelemmy.club 4 points 1 day ago

I walked into Apple and they couldn’t tell me anything about what they were selling either. They have some ai shit they claim about their chips i was curious about.

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