this post was submitted on 19 Aug 2026
823 points (97.7% liked)
Technology
87550 readers
3321 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 3 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I’ve attempted to shop at Best Buy over the past 30 years or so.
The problem is, no matter which era, none of the staff seemed to even understand my questions, let alone be able to answer them — this isn’t just electronics, but on ANYTHING in the store. “Does that washing machine have a direct drive or belt drive?” “What’s the theoretical maximum power of that amplifier?” “What are the manufacturing tolerances of that Monster cable you say is so much better than bulk electrical wire I can get at Lowe’s?”
I mean, even the Geek Squad guys just read the details off the packaging or off their reference document; no actual thought ever went into trying to help me solve an issue that would result in a purchase.
In the early 00s I made a fair bit of money as a side hustle fixing stuff that the Geek Squad had messed up.
I will late you know that it is perfectly normal and nothing outrageous. The knowledge level of the employees.
Your expectations are some Karen Shit.
The difference between being unwillingly ignorant and being ignorantly stupid is not knowing something, and thinking that someone that does know something is pompous.
Now, I'll give you the benefit of the doubt because you're a .de Lemmy, but in American Best Buy, the people op is talking about are supposed to be salespeople who's job is literally to know basics about what they're selling. There's even people dedicated to each department for that reason. Kind of like Power, if you have that there (we have it in Finland but I know it's Swedish).
Or to put it in a term you might know, imagine going to a car dealership, and the salesperson doesn't know if the gasoline car they're saying you should buy is a V4 or V6, and can't tell you how many MPG it gets. They just know it's a car made by (brand).