this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 1 week ago* (last edited 1 week ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] cmnybo@discuss.tchncs.de 113 points 1 week ago (12 children)

One stick of 32GB has been removed and sent back to client with unit.

No, the stick they removed was faulty. They sent it back to the customer instead of replacing it under the warranty.

[–] Carl@anarchist.nexus 91 points 1 week ago (11 children)

“Replacing that stick of RAM will cost more than the entire original purchase price of the laptop, so just say it’s faulty and let them figure it out. Never mind the fact that we sold them a laptop with faulty RAM.”

[–] AlphaOmega@lemmy.world 8 points 1 week ago (1 children)

It's probably changed somewhat, but it used to be that all major ram manufacturers included a lifetime warranty.

[–] halcyoncmdr@piefed.social 10 points 6 days ago

Even if they do, they will now claim they don't have stock to replace and will refund you the original purchase price. Which is usually 25% of the current cost to replace it now.

Quite a few posts around online in recent months of this being the exact playbook they're going by now.

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