this post was submitted on 19 Aug 2026
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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 1 week ago* (last edited 1 week ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] scrubbles@poptalk.scrubbles.tech 142 points 1 week ago (29 children)

I worked at best buy geek squad for 5 years over a decade ago. I saw best buy turn their reputation around with a new CEO who focused on customer care, training employees so they knew what they were doing. I rose through the ranks to a full repair agent where I did repairs proudly.

About 6 years ago the board ousted the last CEO for not making enough profits. The new one essentially reversed everything overnight. Less training, lower wages, less employees. It shows every time I'm in a best buy and it kills me. We had something special then, but new CEO doesn't care. Line must go up, and torpedoed all of that consumer trust. Now I don't recommend anyone buy anything from best buy.

I had to buy a laptop 2 years ago and was eyeing a laptop, and a sales person attempted to help me. I tried to be nice, thanks but I got this, but obviously had a madatory spiel. Told them I was just going to install linux and they said "oh this won't support that". Okay sure, thanks for showing you don't know anything, okay goodbye. I went from promoting geek squad warranties to now I wouldnt trust them at all.

[–] W98BSoD@lemmy.dbzer0.com 5 points 1 week ago

Wait, Hubert Joly is gone‽

Fuck.

I remember the Brad Anderson days.

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